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Terms and Conditions

 

By using this web site, you agree to these terms and conditions and that all customers must be at least 21 years of age to purchase our products. In addition, you agree that you have no intent of purchasing these products for recreational use, as human ingestion is strictly forbidden by law. If you do not agree, please exit and disregard the information contained herein. That K Store LTD reserves the right to change this document, in whole or in part, at any time without prior notice to you. Accordingly, you should always review this page prior to using this web site and or services in order to ensure that you understand the terms under which you are permitted access.

PAYMENTS

All payments made to Herbal Gifts, LLC

INTENT TO USE

Information available on TheKratomStore.com is not intended to diagnose any medical condition or disease. Products on this website are sold strictly for botanical and laboratory research purposes, and are not to be used of any other purposes, including but not limited to, in vitro diagnostic purposes, in foods, drugs, medical devices or cosmetics for humans or animals or for commercial purposes.
No products purchased from That K Store LTD shall, unless otherwise stated, be considered to be foods, drugs, recreational drugs, medical devices or cosmetics. Customer acknowledges that the products offered, have not been tested by That K Store LTD for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use, unless otherwise stated in TheKratomStore.com literature provided to the Customer. Customer expressly represents and warrants to That K Store LTD that Customer will properly test and use any products purchased from That K Store LTD in accordance with the practices of a reasonable person who is an expert in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted.
Customer further warrants to That K Store LTD that any material produced with products from That K Store LTD shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce. Customer agrees to comply with instructions, if any, furnished by TheKratomStore.com relating to the use of the products and not misuse the products in any manner. Customer will verify That K Store LTD assay of the products. The Customer agrees not to resell any of the products purchased from the TheKratomStore.com without written authorization from TheKratomStore.com. The Customer, nor any other business or individual, is permitted to represent themselves as That K Store LTD unless agreed upon under a written contract.
All customers represent and warrant that through their own review and study that they are fully aware and knowledgeable about the following: Government regulations regarding the use of and exposure to all products. The health and safety hazards associated with the handling of the products they purchase. The necessity of adequately warning of the health and safety hazards associated with any products. That K Store LTD reserves the right to limit and/or deny sales of products to any unqualified individuals if we have reason to believe that misuse will occur.

LIABILITY RESTRICTIONS

Indemnity you hereby agree to indemnify and hold That K Store LTD and our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the content on this web site, or any content you submit, post, or transmit through this web site, your use of this web site, your connection to this web site, your violation of these terms and conditions, or your violation of any rights of another. This web site is generally available to users twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-five (365) days per year. However, That K Store LTD retains the right to make our web site unavailable at any time, for any reason, and for any length of time. By using this web site you agree that That K Store LTD will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, resulting from the use or the inability to use the web site or any services, products or information obtained on or through the web site, even if That K Store LTD has been advised of the possibility of such damages, including, without limitation, damages from: personal injury; cost of procurement of substitute goods and services any goods or services purchased or obtained or transactions entered into through or from the web site; and/or loss of profits, use, data or other intangible losses. Upon acceptance of these terms and conditions of use That K Store LTD authorizes you to view the content on the web site solely for your personal use. In using this web site you may not upload, distribute, or otherwise publish on this web site any information which may be viewed as obscene, defamatory, libelous, threatening, abusive, illegal, an invasion of privacy rights, or otherwise objectionable, or may constitute or encourage a violation of any law. Except for that individually-identifiable information collected from you in accordance with our privacy policy, all comments, remarks, suggestions, ideas or other information communicated will become the exclusive property of That K Store LTD and you grant to That K Store LTD a royalty-free, perpetual, irrevocable, world-wide, non-exclusive license to use or reproduce the same. That K Store LTD is free to copy, disclose, distribute or analyze any such information for any and all purposes and are in no way obligated to compensate you for any such information.

LEGAL DISCLAIMER OF LIABILITY

By ordering products from this website, you declare that you understand and agree that all products are sold for research purposes only and are not labelled as approved for human consumption unless stated otherwise. Products sold on this site are not intended to be consumed by humans and may not have been approved by the FDA. Consumption of any of the products on the site is at your own risk. We are not responsible for any effects that may occur as a result of the consumption of our products. That K Store LTD and its suppliers disclaim all warranties, expressed or implied, including but not limited to, implied warranties of title, merchantability, fitness for particular purpose and non-infringement. Under no circumstances, including, but not limited to negligence, shall That K Store LTD be liable for any direct, indirect, special, incidental or consequential damages, arising out of the use, or the inability to use, the materials published on this site. You agree not to hold this company, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns or employees liable for any effects if products are consumed. Ordering from this website constitutes an unbreakable covenant that you will not sue or seek legal damages from this website if products are consumed.
Terms and conditions and any terms incorporated or referred to herein constitute the entire agreement between That K Store LTD (TheKratomStore.com) and you relating to your use of this web site and the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by That K Store LTD making such amendments or modifications in accordance with these terms and conditions.

All products are explicitly not approved for human consumption unless stated otherwise. Keep these products out of the reach of children.

Return and Refund Policy

 

You will be responsible for paying for your own shipping costs for both purchases and returned items. Shipping costs vary based on several variables and are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We cannot ship Kratom to the following states/cities: Alabama, Arkansas, Indiana, Tennessee, Rhode Island, Vermont, Wisconsin, San Diego CA ,and Sarasota County, FL.

The Kratom Store does not sell or distribute any products that are in violation of the US Controlled Substances Act (US CSA).

Know your states laws…  It is your responsibility to make sure products are permitted in your jurisdiction before placing an order with Herbal Gifts. By placing an order with Herbal Gifts, you acknowledge you are at least 18 years of age or older

Domestic Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout and vary based on order size and region.

RETURN & EXCHANGE POLICY

Last updated January 2022

We hope you are happy with your purchase. However, if you are not satisfied with your purchase due to manufacturer defect or shipping damage, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Remember, the product must mostly be intact (at least 80% of it unused).

RETURN PROCESS

To return an item, please email customer service at: emailus@thekratomstore.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Herbal Gifts

RMA#
1784 East 3rd St,
#249
Williamsport, PA 17701

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Please keep in mind that any products that are returned to us opened must be destroyed. There are  No exceptions. All our products are packaged in a GMP facility after going through rigorous testing. We would never consider reselling a product of this nature that has already been opened by another customer.   Due to the nature of our business and the rigorous testing and quality control procedures our products go through we will ONLY accept returns of unopened products for a full refund, minus shipping, within 30 days of receiving your order.  Once your product has been opened, we cannot accept it for return. Any products that are returned to us opened must be destroyed. No exceptions.

REFUNDS

Due to the nature of our business and the rigorous testing and quality control procedures our products go through we will ONLY accept returns of unopened products for a full refund, minus shipping, within 30 days of receiving your order.  Once your product has been opened, we cannot accept it for return. Any products that are returned to us opened must be destroyed. No exceptions. After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Method of Refund: – To the same form of payment used or store credit, whichever is preferred by customer.

EXCEPTIONS 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note
●     Sale items are FINAL SALE and cannot be returned.
●     We accept only defective product returns for exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
272-202-3844 or emailus@thekratomstore.com


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